CUE CARD CONSULT #36

A new topical OTC med for you this time.

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1. Pictured Counselling Cue Card: a free sample of our counselling reference

2. Patient Consultation: exactly what a pharmacist may say to a patient picking up this medication, with formatting to show where the information is coming from on the cue card

Clearly, there are nuances that may not be captured in this format. The goal here is to provide you with an example of how a pharmacist may counsel a patient. Basic counselling tactics (e.g. showing the patient the labeled medication as you read it, having the patient repeat the information in their own words, double-checking allergies, and so on) may not be depicted in the interest of keeping the content concise.

RPh: Hi! Is this medication new for you?

Patient: Yes.

RPh: Ok. What has (prescriber) told you?

Patient: I'm switching from Benzagel for my acne, as I'm afraid of potential benzene exposure.

RPh: Ok. This medication is called CRYSTADERM or HYDROGEN PEROXIDE, and you'll use it (as directed). It's in the family of what's called a topical antiseptic, but basically it will help acne. It can take 2-3 months for the full effect, and it may worsen at first. Like you said, benzoyl peroxide can break down into benzene if not stored properly, so the switch makes sense. Sun sensitivity and stains to clothing are also avoided with the switch. Side effects may include dryness, irritation, and possibly a white powdered film (just rub in or dab it off); please let us or your (prescriber) know if these become bothersome. This medication may not be right for you if you are also using iodine or other oxidizing agents with it. Store it at room temperature.

RPh: Did you have any questions?

Patient: No that's great thanks!

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